{"id":5087,"date":"2024-08-22T12:56:26","date_gmt":"2024-08-22T10:56:26","guid":{"rendered":"https:\/\/talkyoo.net\/voice-empathy-and-an-audible-map-of-feelings\/"},"modified":"2024-08-22T12:56:28","modified_gmt":"2024-08-22T10:56:28","slug":"voice-empathy-and-an-audible-map-of-feelings","status":"publish","type":"post","link":"https:\/\/talkyoo.net\/en\/voice-empathy-and-an-audible-map-of-feelings\/","title":{"rendered":"Voice, empathy and an audible map of feelings"},"content":{"rendered":"\n

This article explains empathy and describes why the voice is more important than facial expressions and gestures.<\/p>\n\n

\"The
The mood is often given a voice.<\/figcaption><\/figure>\n\n

Photos (crops, from left to right) by Xavi Cabrera<\/a>, Denis Tuksar<\/a>, Luz Fuertes<\/a> and<\/small> Gage Walker<\/a> from Unsplash<\/a>.<\/small><\/p>\n\n

Voice and mood belong together. <\/strong><\/h2>\n\n

A person's mood affects the way they speak and their voice.\nThe feelings of the speaker change the melody, rhythm and timbre of the spoken language(prodosia<\/a>).\nThese changes are recognized and interpreted by others.\nThey can tell whether a speaker<\/a> is relaxed<\/a>, nervous, happy or angry. <\/p>\n\n

We develop the ability to recognize our mood from our voice in early childhood.\nNumerous scientific studies confirm that the human voice is an omnipresent medium for communicating emotions. <\/p>\n\n

(Sources: Cordaro, Keltner, Tshering, Wangchuk, & Flynn, 2016<\/a>; Kraus, 2017<\/a>; Laukka et al, 2016<\/a>; Vidrascu & Devillers, 2005<\/a>)<\/small><\/p>\n\n

Experiencing through the voice<\/strong><\/h2>\n\n

Moods of the speakers are not only recognized, the mood of the speakers is also felt.\nThe listener decodes the mood and experiences it a little for themselves. <\/p>\n\n

When we listen to a person, we mentally imitate their way of speaking.\nIf you speak soothingly, you soothe your audience.\nIf you croak in a hoarse voice, you make them feel sorry for you. <\/p><\/a>www.zeit.de\/zeit-wissen\/<\/a><\/cite><\/blockquote>\n\n

You can try this out for yourself to a certain extent: <\/p>\n\n

The audible map of emotions<\/h2>\n\n

A team of researchers<\/a> has created a map with 25 feelings.<\/a> \nFeelings such as disgust, sympathy, interest, pain, surprise and amusement are depicted. <\/p>\n\n

\"Voices<\/a>
https:\/\/s3-us-west-1.amazonaws.com\/vocs\/map.html<\/a><\/figcaption><\/figure>\n\n

Call up the link<\/a> and move the mouse over this map: you will hear spoken exclamations such as \"Oh!\", \"Ah!\" or \"Hey?!\", which are assigned to the feelings.\nListen to the vocal expression of a region and you will become a little \"infected\".\nThis probably works particularly well with disgust or amusement.\nThis \"infection\" is empathy. <\/p>\n\n

Empathy in professional life<\/h2>\n\n

Empathy is the ability to recognize, understand and empathize with the feelings, emotions and thoughts of another person.\nThis ability is particularly important in a professional context. Empathic managers<\/a> motivate better and give more appropriate feedback.\nThey resolve conflicts more quickly and ultimately make better decisions. <\/p>\n\n

Emotions at virtual meetings<\/h2>\n\n

Since March 2020, a large proportion of business meetings have been held via telecommunications.\nA conference call or video conference is used for meetings with 3 or more people. <\/p>\n\n

Are emotions better recognized in a video conference than in a telephone conference?<\/h3>\n\n

There is no evidence of this. Michael W Kraus<\/a> has carried out experiments on this and the results are astonishing. <\/p>\n\n

Emotions are even recognized more accurately with only spoken communication (voice only communication).\nIf the participants can also see each other, the recognition of emotions deteriorates (voice and visual communication). <\/p>\n\n

https:\/\/pubmed.ncbi.nlm.nih.gov\/29016168\/<\/a><\/p>\n\n

Here it becomes clear that facial expressions and gestures are not as important for empathy as the sound of the voice: Videoconferencing is not superior to teleconferencing when it comes to recognizing the feelings of others. <\/strong> <\/p>\n\n

Gestures and facial expressions are easier to control.\nThe voice comes from within us and reveals something about our inner life. <\/p>\n\n

The voice in meetings from the home office in times of Corona<\/strong><\/h2>\n\n

Now that many meetings take place via telephone conference<\/a> or video conference<\/a>, the voice has a special role to play.\nIt conveys human closeness.\nThe voice replaces the handshake.\nThe interpersonal contact established with the human voice is more intimate than the visual impression made by a webcam. <\/p>\n\n

You should be aware of this before you go into a meeting in your home office. <\/p>\n\n

Tips for a good voice in the conference call<\/strong><\/h2>\n\n